With millions of Americans uninsured, financial responsibility has dramatically shifted to the patient. The rise in patient liability has caused healthcare providers to experience increased A/R balances and tremendous margin pressure.

Inouora understands that timely and consistent communication is key in order to optimize patient payment collections. Our highly trained patient contact specialists in our secure facilities in India perform and receive inbound and outbound calls to educate patients about their financial responsibilities and process payments.

• Inform about remaining balances
• Process medical payments
• Discuss possible payment plans
• Field billing questions
• U.S. holidays and after-hour calls are always covered

Our patient call center agents are professional, articulate and have extensive knowledge of U.S. culture and healthcare terminology. Utilizing our patient self-pay teams will allow you to affordably add patient payment collections into your workflow and avoid expensive collection agencies.